Refund Policy
Last updated: October 2026When a payment for ARClip can be refunded, when it cannot, and how to ask for one.
The 14-day window
You can request a refund within 14 calendar days of your first payment for a paid plan. The window applies to the initial purchase only, not to renewal periods.
When we refund
Within the 14-day window after a first payment; when the service was unavailable for a prolonged period through our fault and support could not resolve it; and when a charge was duplicated or taken in error.
When we do not
When the paid period has already started and the service was simply not used; for a renewal that was not cancelled in time; and for accounts blocked for violating the Terms of Service.
How to request one
Write to support@arclip.design from the email address on the account and include the payment date, the amount and the reason. We review requests within 5 business days and process approved refunds within 10 business days - the exact crediting date depends on your bank or payment provider.
Cancelling a subscription
You can cancel at any time in the billing settings of your dashboard. Cancellation stops future renewals; access to the paid plan stays until the end of the period you already paid for. Cancelling on its own does not trigger a refund.